Session 1: The Essential Skills

• Effective Communication including how to
  • respond appropriately in heightened situations,
  • responding appropriately to distressed colleagues,
  • Assessing what is happening in order to make the appropriate response
  • Effective referral for escalation or debriefing
• Reflection on personal and professional values and how they impact interactions

Session 2: Putting it into Practice

• Case studies and skill building
  • Responding to a difficult client and assessing risk
  • Asking the question and then what
  • Referral and Escaltation
  • Complexities of COVID and working from home
  • Self Care internally and externally to the work environment